Owner ALD Veterinary Consulting, LLC NOLENSVILLE, Tennessee, United States
Disclosure(s):
Amanda L. Donnelly, DVM, MBA: CareCredit: variable (Ongoing)
Presentation Description / Summary: Veterinary clients view their pets as cherished family members and want the best care possible. However, emotional stress, financial concerns, and lack of clarity about specialty care can stand in the way. This interactive session focuses on how to develop and implement an effective team training program that builds essential client communication skills. Attendees will learn techniques to engage in transparent, compassionate conversations about treatment options, costs, and the emotional journey clients face when navigating specialty care. Participants will leave equipped with actionable strategies to apply collaborative care models and core communication skills to improve patient outcomes and increase acceptance of treatment recommendations. Moreover, you’ll walk away with renewed enthusiasm to train the entire team to build trust and connections with clients, which helps ensure that more pets receive the care they deserve.
Learning Objectives:
Design and implement an effective client communications training program that builds trust, strengthens relationships, and deepens connections.
Clearly and confidently present plans and service fees in a way that highlights the benefits of services and builds client understanding.
Navigate financial care discussions with greater confidence, compassion, and transparency – even in emotionally charged situations.
